Guidance for Visitors

Getting onto Base

For individuals without Department of Defense Identification (DoD ID):

Phone: 210-539-9825

Visitor Center Location: Brooke Army Medical Center I-35 Gate, Bldg. 3704 (I-35 Frontage Rd.)

Gate Access: All occupants of vehicles (over the age of 16) are required to present current photo identification with an expiration date.

Examples:

• Military Identification card
• State driver's license
• State identification card

For individuals with Department of Defense Identification (DoD ID):

Requirement for Base Entry

BAMC Entry Control Point Hours:
There are two gates to BAMC. The Main George C. Beach Ave Gate is open 24 hours and the Binz-Englemann Road Gate is open 0600-1800, Monday-Friday only. The Visitor Center is located at the 24-hour BAMC I-35 Gate. Anyone with a valid form of identification can enter the BAMC campus.

Valid Forms of Identification:

• Common Access Card (CAC)
• DD Form 2 (any series), Armed Forces Identification Card
• DD Form 1173, United States Uniform Services Identification & Privilege Card
• Delayed Enlistment Participation/Delayed Entry Program (DEP) Identification Card
• Optional Form 55, U.S. Government Identification
• Army/Air Force Exchange Services (AAFES) Identification Card
• Defense Commissary Agency (DeCA) Identification Card
• Any local, state, or federal law enforcement credentials

NOTE: Contractors cannot escort anyone onto the installation

Vehicle Entry Requirements:

Privately owned vehicles do not require on-base registration however, vehicle operators must:

• Maintain a current state driver's license
• Maintain a current state registration
• Maintain a current state safety inspection
• Maintain proof of current insurance

Military or GSA Vehicles:

Personnel operating military vehicle or vehicles with government plates are subject to the same identification requirements as personnel operating privately owned vehicles

Getting to the USAISR

Click Here for Driving Directions »

Getting to the Hospital

Brooke Army Medical Center has multiple entrances that may be utilized by patients and visitors. Information desks are located near entrances and hospital staff will help you find your way to the Burn Center.

Visitation Policy

EFFECTIVE 24 August 2021: Brooke Army Medical Center Temporary Visitation Policy

In support of our patients and families, we are carefully modifying our visitation policy. The health and safety of our patients, visitors, staff and our community remain our top priority.

BAMC will allow visitors/escorts into the facility from 8 a.m.-9 p.m. See the following for specific details: (exceptions are at the discretion of clinic leadership)

Pediatric Outpatients: 1 adult caregiver (no additional children preferred)

Adult Outpatients: 1 primary caregiver for cognitively impaired adults and 1 primary support person for all others (at the discretion of provider and clinic leadership)

Obstetric Outpatients: 1 primary support person

Labor and Delivery (including postpartum): 1 primary support person throughout the hospital stay and 1 additional interchangeable visitor per day

Pediatric Inpatients/Surgery Patients (ward, ICU, same day surgery and planned admissions): 2 escorts

Adult Ambulatory/Same day Surgeries: 1 escort until discharge

Surgery with Planned Admission: 1 escort may remain in the building until the surgeon completes the case and discusses it with him/her. (Patient must agree to the sharing of the information with the escort/family member); Ward visitation as dictated by Hospital Policy.

Emergency Department: 1 visitor

All NON-COVID Inpatients (not listed above): 1 visitor per patient at a time from 8 a.m.-9 p.m. (no limit to the number of visitors during visitation hours). Visitors should be provided with a surgical mask while visiting.

All COVID Inpatients (not listed above): No visitations at this time. Exceptions to policy must be approved at command level.

Screening visitors is conducted at the unit/clinic level: Visitors will be screened and restricted from visiting, regardless of their vaccination status, if they have: current SARS-CoV-2 infection; symptoms of COVID-19 or have otherwise met criteria for quarantine.

Visits for patients who share a room should comply with infection prevention and control practices, including physical distancing and source control.

For questions/concerns, please ask a member of the patient's healthcare team.

For all patients and visitors:

• Visitors who are sick will not be permitted to enter patient care facilities.
• Visitors may be re-screened by BAMC personnel at their discretion.
• Everyone must wear a face covering according to current guidance.
• Everyone should practice social distancing measures as appropriate.
• We encourage patients to remain closely connected to their loved ones through virtual means including Skype, FaceTime, Zoom, and phone.

Note: Please be careful not to impede healthcare, display HIPAA information, or include patients or staff who have not consented to being filmed/photographed.

Thank you for your patience and support as we work to ensure everyone's safety!
*Guidance is subject to change based on new or additional information.

For updates and resources, visit:
BAMC on Facebook
BAMC COVID-19 website
Or, visit the CDC website.